Shipping & Refund Policy

Shipping

We offer free shipping on all orders. Please allow 3-10 business days for delivery after your order is placed.

Our Commitment to Quality

We've proudly offered BasicBites® for over 10 years with excellent customer satisfaction and stand behind the quality of every product we sell. BasicBites are manufactured in the United States at an FDA-registered facility that follows Current Good Manufacturing Practices (CGMP). Your satisfaction matters to us, and we take great care to ensure that each product meets our high standards for safety and quality.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or we shipped the wrong product, please contact us within 14 days of delivery. We'll ask for photos of the issue and will promptly send a replacement or provide a full refund at no cost to you.

How to Initiate a Return or Report an Issue

Please contact our Customer Care team:

• Email: cust_service@basicbites.com

• Phone: 516 310 0934

We value your trust in BasicBites and appreciate your understanding of our food safety policy.